Poor Service Indeed

I have twice in the past 10 days written to Absa Credit Card re why my monthly debit order of R2000 is not reflecting on my statement. I did NOT ask for a payment holiday because of the C-virus. After my first email I received a ref number and that it would be investigated. A week later I wrote a 2nd email, also quoting the reference number. This time no response. I find this service shocking, but, then again, we are but just numbers to these big Corporations.