RM
Richard M
1 reviews | Active since Dec 2020
07 Dec 2020, 14:04
Poor Service Indeed
Shocking service. 1. Petrol Card expired, I am not in SA so asked how I can arrange for my wife to collect- 14 e-mails and 5 weeks later with answers you wont believe I am informed they no longer do stand alone petrol cards. 2. Mistakenly transferred money into incorrect account (To 1 that had been dormant for 4 years )- 2 weeks and 4 e-mails still waiting for any kind of assistance in getting the funds transferred back. Totally appalled at service levels
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Absa's replyOfficial
07 Dec 2020, 15:54Dear Richard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply07 Dec 2020, 15:54
Official
Dear Richard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***8 . I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd