Poor service in ***** department!

I am highly disappointed with absa. Someone cloned my card and withdrew money out of my account the place where it happened has actual footage of it. Absa opened up a ***** case for me and gave me a reference number and said I need to go to the police station and open up a case of ***** and give them the reference number. When I got to the police station I was turned down because I did not have the supporting documents which absa did not tell me about and wasted 3 hours out of my day. Eventually I got my case opened and emailed absa my police case number so they can assign an investigator to my case. The investigor called me now only to tell me I must go to the police station and do an avidavid which I had already done when I opened my case at the police station but was told she can't help me until she has a copy, I don't see why she can't use my case number to get it or what the point was of me even opening a case. I'm so tired of this back and forth I don't have the time and I should be safe with absa money should not have even been ****** out of my account in the first place. Please can someone who is in higher management contact me!