JN
Johannes N

1 reviews | Active since May 2019

17 Oct 2023, 09:22

Poor service in bond department Reserves withdrawal and restructuring C- 4191⁸

Home loan department it's just a horrible people to deal with they take days to deal with issues and they will come snd say you made a mistake go to the branch or start from scratch which will make you wait days unlike other banks thst that solves your query in one day but them it takes morethan a week ,they will always apologies about luck of stuff. They must just close shop and stop calling us to sell their products then

0
Replies (1)
Absa
Absa's reply17 Oct 2023, 13:09
Official
Dear Johannes
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is  C-***9.
 
Kind regards,
Vanessa Crowe
Group Customer Care