JK
Janine K

1 reviews | Active since Mar 2017

24 Mar 2017, 11:17

Poor service from Wills Control Centre, Republic Rd, Randburg

<p>I phoned Lucinda Billings before leaving my office saying that I am on my way to deliver a Will for safekeeping, because previously nobody was aware that Absa Wills was even in the building.</p> <p>The message on Absa's system as per the receptionist is that Lucinda is on maternity leave! The receptionist phoned every single number listed on her system for Wills department - getting NO answer from any of the numbers. </p> <p>Staff at the Absa Wills Control Centre is unfriendly and not interested in assisting clients. I have been left waiting for more than 30 minutes on 2 occasions for any staff member from the Wills Control Centre at Tower Building on Republic Road. </p> <p>At least, thank you for a very friendly and helpful receptionist.</p> <p> </p>

0
Replies (1)
Absa
Absa's reply24 Mar 2017, 13:25
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd