Poor service from the Vehicle Finance

Good Day, The service from ABSA vehicle finance is really bad, a consultant by the name of Robin/Robyn is handling my finance and thus far there has been no service, yes I can also acknowledge that my HR delayed the process by 2 days but thereafter no actual movement on my application, its been 3 weeks and my application is still being processed, waiting for a contract for over a week now. i have has finance before with ABSA and I never struggled like this, yes we are working from and things are delayed but is taking it to another level. Thank you the bas service, I'm still waiting for the contract by the way 3 weeks later.