Poor Service from ***** Division

Please can I get some assistance. On the 14th March 2018, and amount of R 1 085.00 was drawn from my cheque account, and then put back again on the 16th March 2018. At the same time on the 14th March the same amount was used on my credit card. I went to my branch at Mall of the North to ask them what had transpired. I’m told that a purchase was made at La Lucia with my card using my pin. I can assure you that I have not been in La Lucia for many years, therefore it can’t be me who used the card. Mall of the North wrote a letter to ***** division, and said that someone would contact me, which they never did. I then phone ***** division last week and spoke to Zama, and explained my story. He said that an investigator would contact me and look into what has happened. He gave me a reference number ********** . Nothing has happened. I phoned again this morning, only to be told that no case has been opened as my pin was used. He tried to put me through to his supervisor, but as usual I held on until I put the phone down.

Please can someone get back to me on this issue. I am not going to leave this, I want to know what happened here.