Poor service from Credit card department.

I have app**** for a credit card and I was informed I was provisionally approved and it will take up to 48 hours after submitting my documents to be finalized. A week later I am still waiting on ABSA, and their call center agents keep telling me that they are escalating. Yesterday I spoke to Nadia who said she was escalating to someone who was going to finalize and contact me before the end of the day. Worse today I spoke to one agent who kept me on hold for a minute and dropped the call after.