Poor service from branch manager

Bianca, Rosebank Branch Manager makes empty promises and does not answer both landlines and mobile. It's been more than 5 days since she promised to escalate my issue relating to inaccurate information on my profile , mainly debt review flag that is supposed to be removed. I called her on several occasions but without success.

She us to quick to offer you other products,so she can achieve her targets without offering the solutions to the main issues that prompt you to visit the branch.

She is unprofessional and unreliable as a manger.

So, Absa intervene and help me.