Poor service from absa vehicle finance

I have been trying to cancel my warranty on my vehicle from the 27 /07/2017 I have spoken to Princess Malapi reference number : GWH 139_ 139 to her knowledge the warranty has been cancelled but I am still waiting for my refund and still paying the same premiums . I have then spoke to Fareed Dekoker on the 3 /01/2018 who has send a complain to Absa finance complain department . I have also phoned the complains department , I spoke to Daisy reference number : ********** and due to poor service I have not yet received any feed back from any of the departments till to date .