POOR SERVICE FROM ABSA VEHICLE

I have vehicle finance with ABSA and in Feb I had to make a manual deposit because my debit date was to be changed, I did that and sent POP/bank statement to Wisani Vilankulu and Aobakwe Tsheko since 25th Feb 2022 to date they have not called or advised further instead I get called by different agents to say my account is in arrears.

This is so inconveniencing to have to go to the bank and make manual deposits and reflects negatively on my credit record because the outstanding amount still reflects on my statement, After my last call I was advised to forward the email with my POP and account number to AIPcomplaints and still nothing is done. I am terribly disappointed by the level of service offered by ABSA Vehicle and would not recommend them.

They fail to follow up on cases instead I am the one calling them