poor service from absa recoveries department

my name is Lebogang Ramaro I have just called Absa recoveries contact center and spoke to the gentleman by the name of Macko . what a terrible experience. this person doesn't have good customer service. the reason for my call is I needed him to confirm my cheque account number so I can be able to make payment for my account which has been handed over. this guy is not really helpful and doesn't care about customers. I waited for 20 min on the call only to get this nonsense. I have worked for Absa bank as well and I have never given my customers such a terrible customer service. I am rally disappointed.