poor service from absa really poor service

waiting two days for someone to come in contacts with me for my finance sendes evrything requested from you guys 2 days still no contact phoned in to the consultant that helped me byron was his name told him i am waiting for the debitors to contact me because i found a car i am interested in he phoned told me she is avalible she will call me with in 10 minuts till now the lady has not called me or replyd to my emails.... ABSA is this is how you treat all your clients or what becaus its really ****ty service from you please pick up your standards or something please or should i phone again myself and get let down again