Poor service from ABSA private banker

I am a private client of ABSA and shocked by the poor service I received form Lebogang Pieterse the Private Banker assigned to me. After 4 months and coutless phone calls and pleading for service I still don't have an outcome on my application to have my home insured by an external insurer. I'm paying month after month as double premium ... both ABSA and the new Insurer ... I am totally frustrated and disppointed. Still hoping to get some service.