Poor Service From ABSA - No accountability

Worst Service ever, I have been holding on the line for over 30 minutes, I was transferred between 4 different departments and each department would just refer me back to the one I was transferred from.

All I wanted to do was query my remaining term on my Vehicle Finance account with them. I was contracted for 72 months, took a 3 month covid relief which was agreed ONLY 3 would be added to my remaining term and the interest would be added to the remaining balance and I would have my installment re-calculated to cover the lost interest. They have added 7 extra months to my contract instead of only 3 and no one wants to explain these extra 4 months. Instead I am being send from pillar to post.

This is very unprofessional and ********* behavior.