Poor Service from ABSA Loans

I am very disappointed with the level of service that I am receiving from ABSA loans. I am sitting with extreme frustration, and no one can assist me with information. I called the ABSA call centre, I was taken from pillar to post, 3 calls later I was able to speak to a consultant who sounded like she was not interested in what I had to say. She could not give me the answers that I was looking for and said that the system does not show any historical information, and I must write an email.

The problem here is that ABSA handed me to their attorneys without even communicating with me, not even once. The debit is going through every month without fail, however I was handed over without any explanation. I asked the Consultant what their process is, and he said I must send an email to Everyday banking. I am now being harassed by the collections company, whom does not have sufficient information to state the case to me which month have I missed because I am being debited every month. They referred me to ABSA to find information. Which information again? ABSA said they do not have historical data indicating which months I "missed".

I sent an email on Friday, with my bank statements. I am still waiting for someone to provide feedback. In the meantime, the collection companies are calling nonstop after I repeatedly stated that I am resolving the issue with ABSA first so that I understand why they say I am in arrears.

I am extremely disappointed with ABSA service and the way the matter is being handled. Clearly, they did not even check the payment behaviour of an individual before handing them over. This is messing my credit profile to say the least.