Poor service from Absa life

Horrible service from Absa life. I have been trying to get my accounts sorted for the past couple of months when my app just all of a sudden stopped working. I called and was told to go to the branch, I went to the branch and they said everything should be working now, when I went home, nothing was working. I called again and was told to go back to the branch, which I did again and eventually closed my account since I could not have access to the banking app which I have been using for years.

I now do not have a transactional account so therefore, no access to any digital platforms. I have been struggling to get my policy documents, today I called the call center and the agent had the nerve to tell me to go to the branch and call from the branch phones so that I can hold for 2 hours. Is that how long it takes to get service. Throughout the whole conversation she kept unprofessionally asking me to hold, I spent a very long time holding on the phone, I have requested for my policy documents to be sent to me via email but only received 1 document and the rest of the documents were ignored. Total waste of airtime and efforts.

My request is simple, -policy documents since I no longer have access to digital platforms -update policy address from postal to email -also details on who is covered on my funeral policy.

I have tried everything, I don't wish to cancel the policies but if I am unable to maintain the policies, who is to say my claims will be paid out if I have to run around so much to get any assistance.