Poor Service from Absa Insurance Company

Absa claim no: ********** I submitted a claim to Absa Home Owners Insurance on the 22/09/2018 for storm damage.(The wall was damaged).A follow up was done since they did not respond immediately. They sent an evaluator who **** saying that he asked for an engineers certificate who built the wall.Then they said the wall is not 2 to 4 cm deep. We did not know ablout that,ever since we bought the house no certificate of any wall built around our was ever presented to us in the case of such situations/conditions. Absa Insurance Company has failed to resolve my complaint after they had **** countless times saying they sent a second evaluator(Mr Peters who has never set foot in our yard.He ****,Confirming that he came when we where not at home. I went back to Absa several times & Absa kept on contacting the insurance company. The insurance people claim to have contacted me,only to find that it was the wrong number they called,they spoke to the wrong person and they claimed they where speaking to me. They said that they would get back to me but they never did. Then I launched a complaint at Absa. which came back with a rejection. The Absa insurance company sent me an email that was rejecting the claim.They did not do fairness because the matter was not resolved and they never sent a second evaluator like said they would. We the home owners are not happy with the service the Absa insurance company provided us for the past 21 years, Its the first time they have ignored or rejected our claims. There are numerous claims that have been rejected ever since we started submitting claims at Absa with problems we incurred like in 2008. It is only the geyser that has been repaired amoungst all other things we have reported and we have been paying home insurance since 1997 since present. Please assist us in this matter.Please contact me on ********** 725 to resolve this issue. I have been loyal to Absa for many years and expect better service than this. The complaints case number is ********** Mr ND and Mrs PD Mathe