Poor service from ABSA insurance and their contractors

Early December 2018 my mother submitted a insurance claim with ABSA as her bathroom pipes were leaking. At first it was a struggle between the building contactor and plumber ABSA sent as neither of them thought it was their job to put in the bath. Then the builder said that they will put in new tiles. That was in early January 2019. Today 13 February the builders and tiler came again however they were just sitting around not doing anything the whole day. My mom is home alone during the day so this lengthy process is very concerning. So since December my mother was not able to use her bathroom at all! This is shocking to say the least as she has been a loyal customer of ABSA longer than 20 years. As soon as this is sorted out we will move their home insurance to another insurer.