Poor Service From Absa Insurance.

I was involved in a car accident on the 29th September 2018 I went to the police station did everything that I was suppose to do after numerous times of trying to get hold of the Absa Insurance Department finally Monday afternoon my call is answered same things did all I was suppose to do on Thursday I received a call from a certain guy in the insurance team stating that my claim was received and they will get back to me they will send someone within 48hours to check on the car that never happened I constantly have to be the one calling to find out how far, I sent the pictures and everything but still nothing from the person handling my case the last time we spoke he said the damage to the Car will cost R21,000 he will contact me once all is ready, but even to this day still nothing its almost 3weeks down the line my car is still ****ed up the ******* that bumped me doesn't even have insurance or even the money to pay for the damages on my Mercedes

I'm very disappointed in the service from Absa insurance I'm even thinking of cutting ties and going back to Miway or get a better service rendering Insurance company ?? Spencer Tikoane ********** 297.