Poor service from ABSA Insurance

On Saturday 27 November we had bad winds in our town and this resulted in damage to our property. Our wall surrounding our property was blown over.

We contacted ABSA on Monday 29 November, our home loan is with them and also our insurance. They asked for a quote and photos of the damage. We received a claim number almost immediately. After receiving the quote on 3 December we tried to mail it to them, where we received a response that the mailbox is full. We have send a email without attaching anything and that mail was delivered.

Since then we heard nothing from ABSA. We mailed them on Monday 6 December again. The security company had to remove trespassers from our property, which nou has a big opening in the wall leaving us exposed to *********.

Yesterday we phoned the call centre again, where a new consultant assisted us. We have mailed the photos and quote to this consultant, yet once again no response from ABSA.

Itbis the end of the tear and the building industry closes next week. It looks like our wall won’t be fixed before we leave for holiday. This all thanks to ABSA’s really poor service in helping loyal customers. (Both my husband and I had savings accounts with ABSA since we were small kids, we had study loans with ABSA and now the home-loan)

We are are very disappointed in the poor service we are getting!!!!