Poor Service from Absa in connection with my new Card

I have lodged 5 complaints with Absa, had as many Case No's issued to me had as many Case Managers/ Case Administrators atending to my Problem BUT SINCE OCT.22 NO JOY. I had a card which expired in Oct and when They (Absa) issued my new one I could not do on line purchases anymore. I have been a Customer of Absa from the days when they were United Building Society and NEVER HAVE I HAD SUCH POOR SERVICE AS AT PRESENT. ALL YOU GET IS "WE WILL GET BACK TO YOU" and NOTHING HAPPENS. I wish I could get hold of Arrie Rautenbach and ask him if he would be happy with this SERVICE. I am sure he would not and he would not tolerate this BULL****. ABSA YOUR SERVICE STINKS!!!!!!