IB
Ina B
1 reviews | Active since Mar 2009
23 Jun 2020, 14:19
Poor service from ABSA HOME Loan insurance
Our geyser needed replacing, on 7 June. 2 weeks later, it stopped working. Today the third day already without hot water, Absa's response this morning is "we'll email Duratherm". The plumber Fogi and us let Absa know yesterday that it is not a problem for the plumber, but for an electrician. We are just so fed-up with ABSA for the shoddy service they are giving. It's the middle of winter! For "peter's" sake!
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Absa's replyOfficial
23 Jun 2020, 16:18 Dear Ina Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply23 Jun 2020, 16:18
Official
Dear Ina Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care