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rR
rwdemeyer R

1 reviews | Active since Oct 2016

20 Jan 2022, 11:26

Poor service from ABSA home insurance

In October 2021 I had claimed for my carport that had been damaged by a severe storm . It took 1month to get the contractor to repair the carport but it was done poorly . . In the end of November the second severe storm hit and the carport got damaged again and my ceilings in my house got also damaged this time . . It's now been 2 months and multiple phone calls and emails from my side to get this sorted out but ABSA does not get back to me on what is going on . . . This is unacceptable and it seems like no one wants to take responsibility for their part

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Replies (5)
Absa
Absa's reply20 Jan 2022, 14:13
Official
Dear Rudi
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. 
 
The reference number to your complaint is C-***3.
 
Kind regards,
Rezona Louw 
Group Customer Care
rR
rwdemeyer R's update21 Jan 2022, 08:26
Reviewer Update
Stop telling us you will get into contact but you don't . . How long is your 4hours? Days?
This has been the whole issue that you people keep making statements but you don't do what you say !
Absa
Absa's reply21 Jan 2022, 16:37
Official
Dear Rudi
 
Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,
Rezona Louw 
Group Customer Care
rR
rwdemeyer R's update21 Jan 2022, 23:18
Reviewer Update
I did not receive any emails from you
Absa
Absa's reply24 Jan 2022, 12:33
Official
Dear Rudi
 
Thank you for your posting.

We have resent the email to the email address  ***

Kind regards,
Rezona Louw 
Group Customer Care