Poor service from ABSA ***** department.

I opened a ***** case on the 29'th of November. Throughout this period I have never received any feedback from the investigating officer within the ***** department. I gave called in numerous times and every time the person was given my contact details to follow up but I recieved no feedback. Today for the first time I managed to het through to her but she just said she recommended that the momey that was **********ly taken out of my account be refunded but she did not give me any time frame or any futher details. I must say this has been poor service from my bank whom I have trusted with their service for the past 20 years.