Poor service from ABSA *****

There was ***** on my father's business internet banking, money was transferred *****lently from the business account we logged a case at an ABSA branch: ********** on the 4th of June up until today we have not received feedback, everytime we call the ***** hotline they keep saying they will call me back but they dont, I am so disappointed at the level service my old man has been receiving, may we please get feedback as this is unacceptable considering we have had the business account for years.