Poor Service from ABSA Fourways and Online Banking

Good day,

During October last year I replaced my debit card because I had lost the old one. While I was there I cancelled a power of attorney on my account. I had to stand in line for well over an hour to get it resolved.

Further to the above, I requested an update to my personal details by attaching two documents. ABSA says that it will take 7 working days to update the details. Today I checked and a month later they have still not done anything.

I contact the FICA department and they confirmed that the power of attorney that I cancelled in October was still active and despite me updating my profile as per the ABSA Online guidance requires, they have STILL NOT updated my personal information because they claim that it has not been received. I went back into my online profile and I personally downloaded the attachments that I have put on the site and emailed them to ABSA.

This is absolutely shocking - how can a bank give such bad service?? So what do I do now? If going into the bank and personally signing forms to get the power of attorney removed doesn't worked, what else can I do? ABSA Fourways branch is clearly ***********.