Poor service from absa

I submitted a debt review clearance certificate to Absa end 2023. They needed it so I could open up a cheque account. It was done, and I was assured my credit status was clear. Now in 2025, I wanted to open up a credit card, and was immediately flagged as being on debt review. I had to resubmit my clearance certificates. I did my own check with the credit bureau and everything g was clear. I feel like an absolute ******** every time this happens, and legally I know banks are not supposed to discriminate against clients who were on debt review. I don't know who is responsible for not updating my profile, but I feel that they should be accountable.