Poor Service from ABSA Estate Intake

My father recently passed away. After holding on for more then 50 minutes the first time was informed what documentation I needed to send to Absa Intake for his estate. I sent the email and now am trying to follow up what the next step is but after holding on for another 40 minutes this morning still have not been able to talk to someone who can assist. I have been transferred 3 times. Really upsetting. Not ABSA's finest moment.