Poor service from ABSA

OK ABSA, enough is enough. I've sent many follow-up emails, but no response, even though I was promised some kind of feedback by 9 September. Today is the 13th. What does a person have to do to get a reaction? Set myself on fire?

What makes this even "funnier" is the fact that I sent in a complaint about ABSA insurance to *** and now I have to complain (again) about my complaint. I was promised feedback by 9 September and today is the 13th. The responsible person obviously did not understand the complaint, as the only response I received was that a claim was paid out to me on 14 July. Well thank you for that information, BUT I KNEW THAT ALREADY. I have sent numerous emails to this so-called "Generic Case Manager" at ABSA Client Experience (or the lack of it) to , but I am being ignored like a taxi ignores a robot.

I have been with ABSA for many years and really thought that ABSA was a leader in the banking industry, but obviously I was wrong.

Can someone please contact me, preferably someone who actually does their job or at least does what they promise to do: provide customer service.

Thank you