Poor service from absa

On 15 July 2021 I was contacted by a call centre working for Absa bank to offer me a credit card. I proceeded with the telephonic application and received x5 emails with a reference number and quotation for the card that same day. I also had to send in some documents which I sent in that same evening. The next day I was contacted by absa for verification purposes, and told that I would receive a reply with an outcome within the next 24hours. This is where the communication from absa stopped. During the course of the next week up until 26 July I made the following phone calls. 19 July- 6 minutes. 20 July- 7 minutes. 22 July- 4 & 5 minites. 23 july 30, 11 and then 20 minutes. 26 july - 14 mintues. Till today I am being told that they did not receive my documents( after confirming with an agent telephonically on 23 july that they indeed did) , and that they are also unable to tell me what the status of my application is due to a system error on their side. I have to keep phoning the call centre which takes forever to answer, and have not once received any follow up communication from absa. This after being told that I would receive a reply within 24 hours. The worst service I have ever received from any bank. I only recently opened accounts with absa and I seriously regret doing so, there are way more efficient banks in South Africa to support.