Poor service from ABSA.

Online store Superbalist refunded me for 14 transactions, which I'm assuming was flagged by the bank. I was then instructed by Shanice from the Absa call center to send an email *** with all the necessary details of each transaction. After numerous back and forth, I eventually received confirmation of the reversals. However, I have still not received the funds. I have been battling for more than 2 weeks to try and get this sorted. I even went into the branch, only to be told that it can only be resolved via email. I've probably sent about 30 emails to 20 different agents and I have run out of patience and confidence in Absa's ability to assist me. This service is so poor and I honestly cannot believe it is so difficult to assist with such a simple request.