Poor Service from ABSA Creditcard Division

I called in to the creditcard division as my profile is blocked so I learned and the callcentre lady could not assist me as she was working from home and all she did was create a ticket for me and told me to wait for 24hrs and if all else fails after 24hrs I should call in and announce that now only after 24hrs its urgent...refC***3 really bad service this Elizabeth Isaaks was the agent