Poor service from ABSA card recoveries

Received a call 15 Aug 2025 from ABSA card offering 40% discount, did not take offer at the time as finance were not okay. 20 Aug I phoned ABSA card and requested for the 40% discount, I received a call back same day and it was recorded that I can pay latest 12 Sep 2025 and once payment is received, within 10 working days, I will receive my settlement letter and account closed. Amount was paid by the 26th Aug 2025, however to date I have not received any letter. Called them back on11 Sep and 12 Sep and was informed request only sed when I phoned them on 12 Sep and emails was sent to *** on 26 Aug, no response. Again on the 11th Sept and the 12th Sep. ABSA I need my feedback and settlement offer. Listen to the call on the 20th Aug confirming that the offer was given to me. Urgent feedback required