Poor service from Absa Card Division on BA Credit Card

My British Airways Credit Card ( managed by Absa Credit Card Division) expires on 28/2/2020. 2 weeks ago I was telephoned by Absa's couriers service provider that my replacement card was available for delivery to my home or a convenient Absa branch, from which I could collect it at my convenience. I chose the branch option and was told that the branch would advise via SMS within 7 to 10 working days that the card would be available for collection. I received no message from ABSA Clearwater Mall so I telephoned the BA Card service centre this morning, only to be told that the card was still at the courier depot. Instructions to send the card to ABSA Clearwater Mall will be re-issued and it will now only be available for collection within 3 to 5 working days, i.e. after my current card has expired. I must wait for a message from ABSA Clearwater before collecting the card. This shoddy, slapdash service from ABSA Card Division is unimpressive to say the least particularly as it tarnishes the brand image of one of the world's premier airlines!