Poor service from Absa

Around Feb I was reminded by Absa that I had a service plan that I did use for two years, the lady asked why I said I even forgot about that totally. A day later I called again to ask if I can use that service I was advised that no it has expired and reason they called is to renew it, I can only start using it in April. I asked for if I could be refunded they said no it has passed 30 nothing they can do. I sent a complaint via email and the last mail clearly stated no refund.