Poor Service From ABSA Bank

Went to ABSA yesterday to open an account for my Mum. Was informed by the consultant Mr Darryl Christian that her profile was locked. He logged a call to have a profile unlocked at 10:30am yesterday the 9th of February 2021. Went back to the bank Today 10th February 2021 at 11:30, profile is still lock and apparently the profile to be unlocked is 3000 in the queue. Seems like ABSA does not need any new business and also has a severe problem with locked profiles, not sure what other system problems this bank is experiencing. Very Disappointed with the service level. Will be looking at moving all my accounts and investments to another Bank that is more efficient with their Services.