Poor Service from ABSA Bank

I opened an ABSA account on Saturday 06 March and was told that the account is now active i just need to deposit R50 and thereafter i will be able to use the account. I immediately made an effort to deposit the said amount so that i could start transacting, however the deposit was not going through. I went back to the bank branch to enquire on the same day and i was told that there is a FICA process that needs to be done and the account will be functional within a day. Up to today the account is not working. I called the ABSA call centre to enquire and i was attended by an agent who was rude, she even hung the phone when i was still talking to her. She told me she does not open accounts and kept on saying go to the branch and she could not explain to me what i must go there and do. I submitted my ID and proof of residence when i opened the account. So i do not understand why i am being told go to the branch yet i submitted all the required documents. It is my first time to deal with ABSA bank and iam already experiencing a poor service that i have not experienced with other banks such as FNB and Standard Bank that i have dealt with for years. I now feel like i made a mistake by opening an account with ABSA.