Poor Service from Absa

The service from Absa is very bad. In December I queried a deposit on my account via email. It took almost a month to get a response from then, and even then they did not give an answer, they just asked if the problem was resolved. Today I spent 10 minutes on the phone following voice prompts and entering details. I spoke to 1 person, who just put me back into the system and I have to enter all my stuff in again. When I eventually I go through to a human she was unable to help me as she was from the wrong division and wanted to put me through to general enquires. I said no, take my details and get somebody to phone me as I had now been on the phone for 20 minutes, with no help, other than pushing me to another department.

I still do not know if there is a problem with deposits as I am waiting for money deposited in my account to reflect