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Lionel P

1 reviews | Active since Jul 2022

17 Jul 2022, 09:35

Poor service from Absa and their associates

After some tough difficult financial times we settled our Absa Personal in full with the attorney MacRoberts. I was told the account was closed. However it still reflects as unpaid, missed payments and open on our credit profile. This is giving us a poor credit rating. Can somebody sort out this blunder?

0
Replies (11)
Absa
Absa's reply18 Jul 2022, 09:28
Official
Dear Lionel Pillay Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
LP
Lionel P's update18 Jul 2022, 10:50
Reviewer Update
Thanks for your prompt response. I will await your feedback.
Absa
Absa's reply18 Jul 2022, 11:31
Official
Dear Lionel Pillay Thank you for your posting.

Kind regards,Group Customer CareRezona Louw
LP
Lionel P's update26 Jul 2022, 13:30
Reviewer Update
Thanks Absa for contacting me and sorting out my issue. In 5 to 7 working days the account will be deleted from my profile and closed officially.
LP
Lionel P's update03 Aug 2022, 12:59
Reviewer Update
Despite making contact with me and assuring it will be resolved withing 5 to
LP
Lionel P's update03 Aug 2022, 13:01
Reviewer Update
Despite making contact with me and assuring it will be resolved withing 5 to 7 working days nothing has been done as yet. I am still waiting. More poor service.
Absa
Absa's reply04 Aug 2022, 08:59
Official
Dear Lionel Pillay Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
LP
Lionel P's update04 Aug 2022, 09:51
Reviewer Update
I Have seen your e mail and acknowledge. I will another 7 working days to see if the bureaus are updated.
Absa
Absa's reply04 Aug 2022, 10:04
Official
Dear Lionel Pillay Thank you for your posting.

Kind regards,Group Customer CareRezona Louw
LP
Lionel P's update22 Aug 2022, 11:27
Reviewer Update
Thanks Rezona for all your help. The enquiry has been removed. My credit score went up by 7 points which shows the impact of this account remaining unclosed. I really appreciate the good service from Rezona and the team. I am very pleased with the outcome. Once again I am encouraged to start banking with Absa again seeing that they keep to their word and take care of their clients. Thanks
Absa
Absa's reply22 Aug 2022, 13:47
Official
Dear Lionel Pillay Thank you for your posting.

We are happy to hear your matter has been successfully resolved.

Kind regards,Group Customer CareRezona Louw