Poor service from absa account closure

After being with ABSA for 10 years, they don't value me as a customer offered me a much higher 1.6% interest rate on a home loan than Standard Bank thus I moved my accounts over to them. Now I requested my accounts to be closed with absa only to be told there is a fee of 190 rand to close the account. This is how you make sure as a bank I will never do business with you again. Then they also have the audacity not to send me the requested amount via email and I have to contact them on my account to let them know that the money has been transferred. I would also like to know why you have branches open but they can't fully process account closures only open then.