POOR SERVICE FROM ABSA

How sad is it when you have been an excellent customer of ABSA and you ask for some financial relieF due to your husband having been retrenched and also being diagnosed with cancer and undergoing chemo for nine months.

I have been into NI branch and spoken to the bond assistant as well as someone else. They filled in all documents this was the 12th November they assured me that the document had been forwarded to collections for a restructuring of my bond.

I went into to Canal walk to get an app on my phone an asked the lady to just check up on progress and was totally gutted to see that absolutely nothing has been done. I think in all I have sent 6 emails and been into the branch 4 times.

I have run an excellent account with Absa never ever missing a payment.

Please could I ask that someone contacts as a matter of urgency to resolve me request.. Desperate now three months come on ABSA

Thank you