1 reviews | Active since Mar 2024
Poor service from Absa
I have been double deducted on pos by absa on four different transactions that I made on 31 October 2026. When I call, all their consultants keep on giving different versions of what the issue is. It was first a glitch that they are supposedly fixing. If it's not a glitch, my statement which I cannot acces yet, shows only one transaction. This is very disappointing as I have been an absa client for a very long time. I am now supposed to wait while I am short on funds and wait for them to supposedly give feedback on their investigation. Nevermind the fact that they are unresponsive on their social platforms and I am not getting any assistance on call either
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.