Poor service from Absa

As an Absa private client you would expect to be able to open as advertised a savings account for your children online.... But after you have completed the online registration you are informed that an agent will contact you. 2 weeks later and even your private banker cannot access the retail system. We are seriously considering to use an alternative bank as it seems Absa is in no way geared for new clients. Call center is just as inefficient to the point of being nonexistent. So disappointed as our banker is a great help.