Poor service from absa

I app**** for a Avious credit card 4 weeks ago,got provisionally approved I have called in numerous occasions as to the status of my application,all I get told is they are awaiting feedback for a old virgin card that I had,was given the collections department number to call and query,I did that and was advised that that account is closed with a 0 balance,and this would be updated and I would receive a letter of confirmation in the next 48 hours,till date I have not and I have not been contacted regarding my credit card which is not the way I wanted to be treated as a customer of a bank.