POOR service from ABSA

POOR service from ABSA Wish there was an option to give no star. A couple of months ago an ABSA consultant convinced me to switch over from a savings account to an cheque account at ABSA. She promised me that the ONLY banking fees I will pay is R105 per month and that internet banking is included in my deal for NO extra cost. Needless to say ABSA either catch people with hidden costs OR their consultants do not know what they are doing as an entire R1082 was deducted from my account by ABSA for internet banking fees..... I did not even pay this much on my savings account... PLUS they deducted a further R1375 internet fees, R1058 internet fees, R105 banking fees and a further R9 something for admin fees. I phoned ABSA to resolve this matter - only to get transferred from the one consultant to the next with NO ONE being able to resolve this matter. The last consultant told me that I must send an email to ABSA..... that email was sent on MONDAY, 3 September already - ABSA is quick to respond with their self generated message saying that a consultant will phone you back shortly..... I have had no phone call from any ABSA consultant to date. ABSA - I am not going to leave this here and I will have no option but to close my account and to take this matter to the Ombudsman