Poor service from ABSA

<p>Our company accidentally paid a client R15000 and we sent in a reversal request to ABSA ********** with reference EC: b434d88a. Athaliah Walters from ABSA responded that the request was processed but was unsuccessful due to insufficient funds or authority to debit. Yet Standard Bank (where the account is held) has confirmed that the extra payment has been frozen and the money is available in the account. We and our relationship manager have brought this to the attention of Athaliah Walters but no response in over a week from her or anyone else. Our fear is that Standard Bank is going to release the funds and we have no contact number for ABSA bank's digital department so we can't call them and no one else at their helplines can assist us. ABSA's main helpline says we just have to keep on emailing until we get a response. Really?</p>