SW
Sue W
1 reviews | Active since Oct 2021
28 Sept 2022, 08:32
Poor service from ABSA
A new credit card was couriered to me. I noticed I was not getting sms's or statements so I went onto internet banking and tried to link the card I got the following error: h0649 combi card has prohibitive holds. After calling ABSA and being assured that I would be able to link my card via the banking app which did not work and 2 phone calls later I am told I have to go into the branch to resolve the problem. I find this service unacceptable. What is the point of couriering a card to me that I still need to go into the bank to ensure it functions correctly. I am very disappointed with ABSA.
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Replies (2)0
Replies (2)
Absa's replyOfficial
28 Sept 2022, 10:15Dear Sue Wood Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Sept 2022, 10:15
Official
Dear Sue Wood Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
29 Sept 2022, 16:40Dear Sue Wood
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 30 September 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 30 September 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply29 Sept 2022, 16:40
Official
Dear Sue Wood
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 30 September 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***4.
Kindly provide our office with your account or ID number by close of business 30 September 2022, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care