Poor Service from ABSA

<p>I am writing this review as i have had it the way big corporates treat the man in the street. I have been with ABSA former United Building Society since 1983. I have however noticed a chnge in their service. My first case of this was inFeb 2015 I appied for an extention on my bond wich was refused (i can except this ) however the very next week when my salary went into my account they were happy to give me a car loan for more than the loan i app**** for on the bond. In addition after being refused by ABSA home loans i get phoned a month later from the credit card devision telling me i can get an additional 30 000 on my credit card. This strait away tells me that one side of ABSA has no idea about what going on in other departments. In addition i was told that at the time of applying that my flexi fixed reserve would be taken away and reinstated once the application has been processed. Its now January 2016 and i am still waiting after countless emails to the effect. I phone to complain and since 2015 no one has even phoned me back. I then contact ABSA who tell me i must go ito a branch and get it done. My point is they took it off over the phone put it back why must i waste my time going into a bank. The second case of poor service i have had relates to ABSA insurance. I have attached an extract of a email i sent to their action line and still no one has even bothered to contact me back after i have sent about 6 mails with nothing but an automated response. </p> <p> </p> <p> I have submitted a claim MARKED AS URGENT on the 8th December for a concrete wall that fell down during a storm. I was told the claim would be marked as urgent. I then get an sms giving me the name of the contractor. I phone him on Monday the 12th December to find he knows nothing about the claim ( IE ABSA sent nothing in three days ). I then complain on this action line numerous times and no one even contacts me back. All i get is an automated email. I then ,after ABSA has given me the run around for two weeks, am told that sorry our contractors closed till the 9th Jan your problem. How is this good service????????? I explained to all the claims agents that my case was urgent as I have no security, my dogs are unsafe, and my kids cant play outside. I am really sick of complaining as nothing seems to get done. ABSA complaint line has not even had the decency to contact me. PLEASE REMEMBER I DON'T MAKE ABSA WAIT FOR THEIR PREMIUM </p>