MS
Myrna S
1 reviews | Active since Dec 2019
14 May 2024, 11:14
Poor service from ABSA
My husband and I have banked with Absa for 28years. We have requested that they match Nedbank for a free banking account. To get free banking, we would like to put R10 000 in an investment account, not R15 000. ABSA is refusing to acknowledge our request and give us free banking. I have tried emailing/calling.No response. If ABSA don't give us free banking, we will be forced to close all our accounts and move banks.So far no response.
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Absa's replyOfficial
14 May 2024, 14:35Dear Myrna Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply14 May 2024, 14:35
Official
Dear Myrna Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Vanessa CroweGroup Customer Care